At Brightbasket, managed by Megashop Fashions, we are committed to providing a seamless and hassle-free shopping experience. In this document, “we,” “our,” and “us” refer to Megashop Fashions, while “you,” “your,” and “user” refer to our valued customers. By purchasing through our platform, you agree to the terms outlined below regarding returns and refunds. If an item needs to be returned, our return conditions are clearly defined for your convenience.
Eligibility for Returns
How to Initiate a Return
Step 1: Initiate a Request
Send an email with your Order ID and reason for return megashopfashions@gmail.com.
Step 2: Share Supporting Photos
If the item is damaged, defective, or incorrect, attach clear photos showing the issue for quicker processing.
Step 3: Follow the Return Instructions
Once your request is approved, you will receive detailed instructions regarding the return process.
We reserve the right to decline returns that do not comply with our guidelines.
Refund Process & Timeline
After receiving your returned item, our team will inspect it to confirm compliance with return conditions. You will be notified of approval or rejection. If approved, your refund will be credited to your original payment method within 5–7 business days. A confirmation email will be shared once processing is complete.
Partial Refund Guidelines
If an item only partially meets return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.
Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product, you must raise a return request within 48 hours of delivery. Please provide clear photos or videos of the issue via email so we can address it promptly.
Need Assistance?
For any queries or support related to returns or refunds, please contact our customer service team at megashopfashions@gmail.com. Our team is always ready to guide you through the process and ensure your request is handled with care.
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